Delete Your Kinnekted Account

Request permanent deletion of your account and personal data.

Option 1 — Delete from inside the app (fastest)

Open the Kinnekted app and sign in.
Go to Settings.
Scroll to Account and tap Delete Account.
Confirm the action. Your account and data will be permanently removed.

Option 2 — Request deletion by email

If you cannot sign in, email us from the address associated with your account and include the subject line "Delete My Account".

We will verify your identity and complete the deletion within 30 days, typically much sooner.

What gets deleted

Your profile, name, email, phone, photo, and legal information
Your children's profiles you created and their info bank data
Your messages, conversations, and activity log entries
Calendar events, custody schedules, and exchange check-ins you created
Uploaded documents and emergency contacts
Payment requests and payment history records you initiated
Notifications, relationships, and family code records
Push notification tokens and any cached data

What may be retained

Audit logs — retained for up to 7 years where required by law or for court-admissible co-parenting records.
Financial records — payment transaction records may be retained by our payment processor (Stripe) and for tax/legal compliance.
Shared content — messages, events, or documents shared with another co-parent or caregiver remain accessible to them as part of their own records.
Anonymized analytics — non-identifying usage data may be retained.

Subscriptions

Deleting your account does not automatically cancel an active subscription billed through the Apple App Store or Google Play. Cancel your subscription in your device's store settings before deleting your account to avoid further charges.

Questions about account deletion?

support@kinnekted.com

or call us at 904-624-1349